Montgomery Community Media

Montgomery County’s 311 has experienced higher than normal call volume after last weekend’s historic blizzard. MC311 is Montgomery County’s hotline for government information and service requests. County Spokesperson Patrick Lacefield said 311 has been overwhelmed with calls about snow removal. “Usually in a 12-hour period we get about 2,000 calls. Yesterday in a 24-hour period […]

With a wintry mix predicted for tonight through Tuesday, the County’s MC311 Call Center plans to remain open through the night and all day Tuesday, according to a county news release. Residents can report issues associated with the storm by calling 311 or 240.777.0311, or visiting the website at www.MC311.com. The TTY number is 301.251.4850. […]

The Montgomery County MC311 Call Center will reopen on Tuesday, March 18 at 6 a.m., one hour earlier than usual. Residents can report issues associated with the storm, such as downed trees, by calling 311 or 240.777.0311, or visiting the website at www.montgomerycountymd.gov/311. The TTY number is 301.251.4850.

The Montgomery County Council received a report from the Office of Legislative Oversight (OLO) that examines preferred languages other than English requested of the County’s MC311 centralized call center. The report states that there was little difference in the length of time to address requests where the caller selected to speak with a Spanish-speaking customer […]

The latest winter storm update from Montgomery County: Snowplow Status Snow crews remain focused on keeping emergency routes, main roads and secondary roads passable for emergency vehicles, ensuring that every household is within one-half mile of a cleared road. Once the snowfall ends later today, crews will complete plowing main roads and then focus on […]

Montgomery County Executive Isiah Leggett visited the county’s 311 customer service center to congratulate the customer service representative who took the two millionth call. Visit our PEG partner County Cable Montgomery to view more of its local programming.

The MC311 Customer Service Center will host a 24-member Chinese delegation of senior public administration officials from the Province of Qinghai on Friday, Jan. 17. This is the fifth visit by a Chinese delegation to the County’s MC311 customer service center. MC311 staff will give a brief overview of their operation and demonstrate the Constituent […]

Montgomery County’s Office of Public Information received three National Association of Counties (NACo) Achievement Awards this year for outstanding programs. The following programs received awards: Montgomery Al Dia. Emergency Medical Services Transport Reimbursement Law Public Education Campaign. MC311 Customer Service Center and Website. Montgomery Al Dia (Montgomery Today), hosted by Lorna Virgili, is a new […]

During Hurricane Sandy Montgomery County’s MC311 service remained open around the clock and handled approximately 4,000 inquiries from residents. Most calls related to reporting downed trees, flooding, and asking when recycling and trash removal services would resume. Dwayne Jenkins, MC311 Supervisor provides some details, take a look. Visit our PEG partner County Cable Montgomery to […]

Montgomery County Executive Ike Leggett attended the recent MC311 anniversary celebration and tried his hand at answering residents phone calls. MC311 was launched two years ago and has received over one million calls. Take a look. Need MoCo info? Contact Montgomery County online at MC311 website or by phone at 311.