Chinese Delegation to Visit County Call Center

The MC311 Customer Service Center will host a 24-member Chinese delegation of senior public administration officials from the Province of Qinghai on Friday, Jan. 17. This is the fifth visit by a Chinese delegation to the County’s MC311 customer service center.

MC311 staff will give a brief overview of their operation and demonstrate the Constituent Relationship Management (CRM) system. CountyStat staff will discuss how data collected from MC311 is used strategically to continually improve the efficiency, accountability, transparency and responsiveness of County government. The group will conclude with a tour of the MC311 Customer Service Center.

Montgomery County’s 311 online and telephone information system has garnered international attention for its award-winning customer analytics initiative, a process whereby data collected from the customer is then analyzed to help make key business decisions. The data is used to understand demand for services and then make improvements that benefit constituents. The 311 system was launched in June 2010.

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